Your First Remote Job for Teens: Discord Social Media & Chat Support (No Experience, We Train You!)

Ready to get your first real job and do it from home? This is your chance. Discord is looking for friendly and passionate Social Media & Chat Support team members. This is a unique, entry-level, remote role designed specifically for teens and young adults. Absolutely no prior work experience is required. Our promise is simple: We train you! We provide a fun, supportive, and fully paid virtual training program to teach you everything you need to know to help our amazing community.

Your Mission: Be a Helpful Voice for the Discord Community. As a member of our support team, your mission is to provide a friendly and helpful experience for our users. You’ll be the first point of contact for people with basic questions, helping them get the most out of our platform. Your responsibilities will include:

• Responding to user inquiries via text-based chat and social media DMs with a positive and helpful attitude.
• Answering basic questions about setting up a server, using features, and managing account settings.
• Guiding new users and helping them find the communities they’ll love.
• Working as part of a fun, collaborative, and supportive remote team.

Your Profile: A Passionate Community Member (We Train the Rest!) We are looking for individuals who love Discord and are passionate about helping others. The key requirements are:

• You must be 16 years of age or older.
• A deep and passionate user of Discord and other social media platforms.
• Excellent written communication skills, with a friendly and clear writing style.
• A private, quiet home office or workspace with a reliable internet connection.
• You must be authorised to work in the United States.

Your First Paycheck & Perks We offer a fantastic package to start your professional journey:

• A great starting wage between $16.00 and $19.00 per hour.
• A flexible, part-time schedule that is perfect for working around school.
• A complimentary Discord Nitro subscription.
• Paid time off/sick leave.
• A supportive, fun, and inclusive team culture where you can be yourself.

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About Discord

Discord is the easiest way to talk over voice, video, and text. Talk, chat, hang out, and stay close with your friends and communities. We are a team that is passionate about creating a sense of belonging for everyone. Our mission is to bring people together around the things they love, and the safety and support of our community is our top priority.

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Equal Opportunity Employer

Discord is an equal opportunity employer. We are committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected status.

Responsibilities

• Answering user inquiries via text-based chat and social media.
• Providing basic support for account and feature questions.
• Escalating complex issues to senior support teams.
• Fostering a positive and helpful community environment.

Skills

• Written Communication
• Empathy
• Problem Solving
• Digital Literacy
• Passion for Gaming/Communities

Qualifications

• Must be at least 16 years of age.
• Must be authorized to work in the US (and comply with any state-specific minor labor laws).
• A passionate and active user of Discord.
• Must have a dedicated home office and meet technical internet requirements.

Benefits

• Flexible Part-Time Schedule
• Paid Virtual Training
• Paid Time Off/Sick Leave
• Free Discord Nitro Subscription

Frequently Asked Questions

I'm still in high school or college. Is this job really for me?

Yes, absolutely! This role is designed for students and young adults looking for their first professional, remote job. We value your passion and knowledge as a Discord user.

What does "We Train You!" mean for someone with no work experience?

It means we have a comprehensive, paid virtual training program led by a live instructor. We will teach you all of our support procedures and how to use our professional tools. We are committed to setting you up for success.

Is this a call center job where I have to talk on the phone?

No, this is not a phone-based role. You will be supporting our users through text-based channels like chat and social media direct messages.

How flexible are the hours with my school schedule?

This is a part-time role. We offer a variety of shifts and will work with you to create a consistent weekly schedule that fits around your classes and other commitments.

What is the pay, and how do I get paid?

The starting pay is excellent, between $16.00 and $19.00 per hour. You will be paid weekly via direct deposit.

What do I need to apply if I'm under 18?

If you are 16 or 17, you may need to provide a work permit or other documentation as required by your state's labor laws. We will guide you through this simple process if you are selected.

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