Hiring Now: Etsy Remote Customer Service Agent (Mom-Friendly Schedule, We Train You!)

Are you looking for a remote job that respects your life and supports your family? Etsy is now hiring for our remote Customer Service Support Team. We are looking for empathetic, creative, and dedicated problem-solvers to join us. This is a perfect entry-level opportunity with a mom-friendly, flexible schedule, and no prior experience is required. Our promise is, we train you! You’ll receive comprehensive, paid virtual training to become a trusted expert in our mission to “Keep Commerce Human.”

Your Opportunity: Support the Creative Economy from Home. As a Customer Support Specialist, you are a vital partner to our global community of creative entrepreneurs and thoughtful buyers. You will be a true advocate for our community, responsible for:

• Providing helpful and friendly support to our buyers and sellers via email, chat, and other digital channels.
• Answering questions about orders, payments, and how to use the Etsy platform.
• Resolving disputes with fairness and empathy, guided by our “people-first” policies.
• Championing the needs of our community by providing feedback to internal teams.

The Profile of an Etsy Support Specialist. We are looking for individuals who are passionate about our marketplace and our community. The key requirements are:

• A passion for the Etsy marketplace and the creative small business owners we serve.
• Exceptional written communication skills with a warm, human, and empathetic tone.
• A reliable, self-starter attitude that is perfect for a remote role.
• A private, quiet home office with a reliable internet connection.
• You must be at least 18 years old.

A Human-Centred Package: Your Pay & Benefits We believe in taking care of our people. Our human-centred benefits package includes:

• A great starting wage between $19.00 and $24.00 per hour.
• A flexible work schedule that respects your family and life commitments.
• World-class benefits, including medical, dental, and vision insurance, and a 401(k) with a company match.
• Generous paid time off (PTO) and industry-leading paid parental leave.
• A wellness and home office stipend to support you in your remote role.

---

About Etsy

Etsy is the global marketplace for unique and creative goods. Our mission is to “Keep Commerce Human” by providing a platform where creativity lives and thrives because it’s powered by people. We are a company that is committed to our community, sustainability, and creating a diverse and inclusive environment where everyone can be their authentic selves.

---

Equal Opportunity Employer

Etsy is an equal opportunity employer. We are committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected status.

Responsibilities

• Providing customer support to Etsy buyers and sellers via email and chat.
• Answering questions about orders, payments, and platform features.
• Resolving disputes with a fair and policy-driven approach.
• Acting as an advocate for the Etsy community.

Skills

• Written Communication
• Empathy
• Customer Service
• Problem Solving
• Computer Literacy

Qualifications

• A passion for the Etsy marketplace and creative communities.
• Exceptional written communication and empathy skills.
• Must have a dedicated home office and meet technical internet requirements.
• Must be at least 18 years old.

Benefits

• Flexible Scheduling
• Paid Parental Leave
• Medical/Dental/Vision Insurance
• 401(k) with match
• Wellness Stipend

Frequently Asked Questions

What does a "mom-friendly schedule" actually mean?

It means we offer flexible scheduling options. While you will have a set schedule, we work to provide a work-life balance that respects the needs of parents and caregivers.

Do I need to be a crafter or an Etsy seller myself to apply?

Not at all! While a love for our platform is a huge plus, you do not need to be a seller or an artist. We are looking for great communicators who are passionate about helping our community.

What is the training like for a beginner with no experience?

We provide a comprehensive, multi-week, paid virtual training program. You will learn everything about our policies, our support tools, and our unique "Keep Commerce Human" approach to customer service.

What makes the benefits at Etsy stand out for parents?

Etsy is proud to offer industry-leading benefits for parents, including generous paid parental leave for all new parents and a supportive culture that understands the needs of families.

Is this a permanent position?

Yes, we are hiring for permanent, full-time and part-time positions. We are looking for dedicated individuals who want to grow their careers with us.

What kind of work will I be doing every day?

Your day will be focused on helping our community. You will be responding to support requests from our buyers and sellers via email and chat, answering their questions, and solving their problems.

Similar Job Openings

• Best Buy: Entry-Level Data Entry Clerk – Work From Home After School (Flexible, Part-Time)
• Get Paid to Game: Blizzard Entry-Level Game Tester / Community Moderator (Remote, 18+)
• Your First Remote Job for Teens: Discord Social Media & Chat Support (No Experience, We Train You!)
• Hiring Teens (16+): Roblox Online Content Moderator – Work From Home, No Experience