Arise® Platform: Remote Customer Support for FinTech (Be Your Own Boss)

Are you a tech-savvy customer service professional ready to take control of your career? The Arise® Platform has an incredible opportunity for you to run your own customer support business and service a premier Financial Technology client. This is a high-volume, remote role where you will provide essential support to small businesses and individuals using cutting-edge financial software. If you have a passion for problem-solving and want the freedom to set your own schedule, this is the business opportunity for you.

Your Business, Your Schedule, Your Success. As an independent Service Partner on the Arise® Platform, you are in charge. You will provide professional and empathetic support for a leading FinTech brand, helping their customers with a range of technical and account-based inquiries. This is a fast-paced, high-call-volume program where your expertise will shine. You will be responsible for:

• Receiving inbound calls from bank partners, merchants, and cardholders to answer questions and resolve issues to the caller’s satisfaction.
• Being an active listener and communicator to help callers uncover the best solution for their needs.
• Troubleshooting basic issues or inquiries about electronic payments and financial services.
• Wowing callers with great service in a professional, remote environment.

The Profile of a Successful Service Partner. This opportunity is for experienced, self-motivated professionals. The key requirements to succeed on the platform are:

• A minimum of one year of consistent inbound call support experience in a customer-facing Financial Services environment is highly preferred.
• A quiet, secure, and distraction-free home office environment.
• A high-speed, hardwired internet connection that meets our strict performance and security standards.
• The ability to pass a background check and drug test is required.
• No college degree is necessary; this is an opportunity for anyone ready to invest in themselves and work hard on their own terms.

The Arise Advantage: Flexibility and Earning Potential. The Arise® Platform empowers you to be your own boss. The advantages are clear:

• Excellent Earning Potential: The typical revenue range for this opportunity is $14.50 per hour, with a potential range between $10.26 and $12.88 based on performance and incentives.
• Total Schedule Flexibility: You schedule your own work around your life, family, and priorities.
• Work From Home: Save money, time, and headaches by avoiding a daily commute.
• Paid Certification: We provide the paid certification course you need to become an expert on our client’s program.

---

About the Arise® Platform

The Arise® Platform is the leading work-from-home resource for people looking to do remote gig work. We connect a network of small businesses, run by people like you, to prestigious Fortune 500 and other world-class brands. When you own your business and use the Arise® Platform, you’re in charge!.

---

Disclaimer

This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Arise. You will be providing services as a self-employed individual or through your own small business.

Responsibilities

• Receiving inbound calls from bank partners, merchants, and cardholders.
• Answering questions and resolving issues related to financial transactions and services.
• Troubleshooting basic technical issues regarding electronic payments.
• Working independently as a self-employed service provider.

Skills

• Financial Services
• Customer Service
• Communication
• Problem Solving
• Technical Aptitude
• Self-Discipline

Qualifications

• One year of recent, consistent inbound call support experience in a financial services environment is strongly preferred.
• Must pass a background check and drug test.
• Must have a dedicated home office and meet strict technical internet requirements.

Benefits

• Flexible Schedule
• Work From Home
• Paid Certification Training
• Be Your Own Boss

Frequently Asked Questions

Is this a traditional job, or am I starting my own business?

This is a business-to-business opportunity. You will be operating as an independent contractor, either as a sole proprietor or through your own small business, providing services to Arise's clients. It is not a W-2 employment position.

What kind of experience is required for this FinTech program?

A minimum of one year of consistent, recent experience in a customer-facing financial services call center environment is strongly preferred for this program.

What does the "paid certification" involve?

You will enroll in a client-specific, paid certification course that is led by a live instructor in a virtual classroom. This course will teach you everything you need to know about the client's brand, systems, and security procedures.

What are the strict technical requirements for my home office?

You must have a private, quiet workspace. A hardwired (Ethernet) high-speed internet connection with a minimum of 25 Mbps download and 10 Mbps upload speed is mandatory. Wi-Fi, satellite, and mobile hotspots are not permitted.

How does the pay work?

You earn revenue based on the time you provide service. The pay rate is typically around $14.50 per hour but can vary based on performance incentives. You are paid for your services, not a salary.

What does it mean to be my own boss?

Being your own boss means you have complete control over your schedule. You choose when to work and for how long, allowing you to build a work life that fits around your personal priorities.

Similar Job Openings

• Urgent: YouTube Remote Content Reviewer – No Experience, We Train You!
• Cigna: Work From Home Data Entry Operator – Start This Week, No Experience Needed
• Remote Virtual Assistant (Part-Time, Flexible Hours) – Perfect for Stay-at-Home Moms
• Lionbridge: Work From Home Data Entry Clerk – No Experience, Choose Your Own Hours